Anonymous Jewellery Returns/Exchanges

If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of your receipt of your purchase. Please email me at mitchell@anonymousjewellery.co.nz to let me know you would like to request a return. I’m sorry, but there is no refund on shipping/handling charges.

When returning your package, please include the following:

1) Unworn item(s) in its original condition

2) A copy of the original invoice

3) Please let me know the reason for your return — I strive to provide the best possible service and product for my customers.

Please ship your return to:

9 Tiketike Way

Brooklyn

Wellington

New Zealand

Please use a padded envelope or box to make your return. I am not responsible for lost or items damaged during shipping.

Repairs
If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email me with your problem and I will quote you whether there is a repair fee.

Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I’m sorry, but there is no refund on Shipping/Handling on returned merchandise.

If you have any questions, please feel free to contact me at Mitchell@anonymousjewellery.co.nz